1. Introduction

Welcome to VanCity Tech. Services (“we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information of our clients, website visitors, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (vancitytech.ca) or engage our software development, web development, app development, digital marketing, graphic design, and video production services.

Our privacy practices comply with the British Columbia Personal Information Protection Act (PIPA) and applicable Canadian federal privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We collect only the personal information necessary to provide our services, maintain client communications, and operate our website efficiently. Personal information means information about an identifiable individual.

• Personal Identification & Contact Data: Name, email address, phone number, mailing address, company name, and billing details provided when you submit contact forms, request a quote, or hire our services.

• Technical Information: IP address, browser type, operating system, network connection, device indicators, and other technical metadata collected automatically when you browse our site.

• Usage & Analytics Data: Pages visited, duration of visits, referring URLs, click pathways, and interaction with our website content.

• Service-Related Details: Project scope, specifications, design preferences, credentials (where explicitly provided by you for development work), and project-related correspondence.

3. How We Use Your Information

In accordance with BC PIPA, we collect and use your personal information only for purposes that a reasonable person would consider appropriate in the circumstances. These purposes include:

• Service Delivery: Providing, operating, and managing our web development, digital marketing, graphic design, and tech consulting services.

• Communication & Support: Responding to inquiries, delivering project updates, providing technical support, and managing client accounts.

• Website Improvement: Analyzing usage trends to optimize site performance, user experience, and technical infrastructure.

• Marketing Communications: Sending promotional materials, newsletters, or operational updates (only with your express consent or where permitted under Canada’s Anti-Spam Legislation / CASL).

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share or disclose personal information only in the following limited circumstances:

• Authorized Service Providers: We may share necessary information with trusted third-party service providers (e.g., web hosting, payment processors, analytical engines, CRM tools) who perform functions on our behalf. These service providers are bound by contract to protect your information and may only use it for the designated purposes.

• Cross-Border Transfers: Some of our service providers may process or store data outside of British Columbia or Canada. Information stored outside Canada may be subject to the laws and lawful access requirements of those foreign jurisdictions.

• Legal Requirements & Business Transfers: We may disclose personal information if required by court orders, search warrants, subpoenas, or applicable legislation, or in connection with a corporate reorganization, merger, or sale of assets.

5. Security

We take reasonable physical, organizational, and technological precautions to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification as required under Section 34 of BC PIPA. These measures include encrypted transmission protocols (SSL/TLS), secure access controls, and restricted staff permissions.

While we take rigorous precautions, no transmission over the internet or electronic storage system can be guaranteed 100% secure. You acknowledge that you provide information at your own risk.

6. Cookies

Our website uses cookies, web beacons, and similar tracking technologies to enhance user experience and collect standard internet log data.

• Essential Cookies: Necessary for basic website functions and navigation.

• Analytics Cookies: Help us understand how visitors interact with our site so we can improve layout and content.

You can manage or disable cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality or appearance of our website.

7. Third-Party Links

Our website may contain links to external, third-party websites (such as social media platforms, partner tools, or Google Maps). These external sites operate independently and have separate privacy policies. We assume no responsibility or liability for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any site you visit.

8. Your Rights

Under BC PIPA, you have specific rights regarding your personal information:

• Right of Access: You have the right to request access to the personal information we hold about you, subject to limited statutory exceptions.

• Right to Correction: You may request that we correct inaccuracies or complete incomplete personal data in our records.

• Right to Withdraw Consent: Subject to legal or contractual restrictions, you may withdraw your consent to our collection, use, or disclosure of your personal information at any time by contacting us in writing.

• Unsubscribing: You can opt out of commercial communications at any time using the “unsubscribe” link in our emails or by contacting us directly.

To exercise any of these rights, please contact our Privacy Officer using the details provided below.

9. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our legal obligations or business practices. Updates will be posted directly to this page with an updated revision date. Any changes take effect immediately upon posting. We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns, access requests, or complaints regarding this Privacy Policy or our handling of your personal information under BC PIPA, please contact following:

VanCity Tech. Services

Attention: RMA Rashid, Founder

Address: 4082 Perry St, Vancouver, BC, V5N 3X3, Canada

Email: vancitytech.ca@gmail.com

Phone: +1 (778) 231-6340 / +1 (778) 951-6340

Website: https://vancitytech.ca/